Privacy Policy

Who we are

Our website address is:

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.

Clinical Information

From time to time, we collect additional medical records from your treating providers in order to support our delivery of genetic testing, medication delivery and telehealth services.

Registration Information

When you register with IGAKU or create a user account to access our Services, we collect personal information, such as your name, date of birth, billing and shipping address, and contact information. We may use your registration information to provide Services to you.

Payment Information

When you place an order that requires payment via our Services, we collect your payment information (such as payment card, billing, and shipping information, and your contact information).

Security of Services

We may process your personal information to combat spam, malware, malicious activities or security risks; improve and enforce our security measures; and to monitor and verify your identity so that unauthorized users do not access your account with us.


If you upload images to the website, web application and mobile application, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We will use details left on contact forms on our website, web application and mobile application to follow up with you to process requests such as consultation, global medication enquiries, DNA testing services or other general enquiries from time to time.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


We may from time to time utilize data collected, such as cookies, to conduct analytics to improve service quality and marketing.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information

What rights you have over your data

If you have an account on our application or site, or have left comments, you can request to  erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Use and sharing of your data

Provide Services

We process your personal information to provide you with our Services. We share this information with third party service providers to the extent necessary to provide you with our Services.

Regulatory Compliance

Certain laws or regulations apply to our Services that may require us to process your personal information. For example, we may process your personal information to fulfill our business obligations, ensure compliance with employment laws, or as necessary to manage risk as required under applicable law.


We may use cookies and similar tracking technology to keep track of your preferences (e.g., your language selection, time zones, etc.) so we can personalize your experience on our Websites

Additional information

How we protect your data What data breach procedures we have in place What third parties we receive data from What automated decision making and/or profiling we do with user data Industry regulatory disclosure requirements

International transfer of personal data

We may store, process and transmit personal information in locations around the world, including locations outside of the country or jurisdiction where you are located. Our primary data processing activities occur within the United States, Singapore and Indonesia. The prior mentioned countries and other countries where we process data may have data protection laws that are less protective than the laws of the jurisdiction in which you reside. If you do not want your information transferred to or processed or maintained outside of the country or jurisdiction where you are located, you should not use our Services.

We transfer your personal information subject to appropriate safeguards as permitted under the applicable data protection laws.

Security Measures

We use reasonable technical, administrative and physical measures to protect information contained in our system against misuse, loss or alteration. We secure information that we receive through our Services using reasonable technical, physical and administrative safeguards.

Please recognize that protecting your personal information is also your responsibility. You should keep your username, password, ID numbers, or other access credentials secure as IGAKU PTE LTD and its subsidiaries cannot secure personal information that you release on your own.

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